{"id":1829,"date":"2026-11-09T00:15:10","date_gmt":"2026-11-08T20:15:10","guid":{"rendered":"https:\/\/bahiya.summow.om\/?page_id=1829"},"modified":"2026-11-09T00:15:10","modified_gmt":"2026-11-08T20:15:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/bahiya.summow.om\/en\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"<nav class=\"bh-pn\" aria-label=\"Policies\"><a href=\"https:\/\/bahiya.summow.om\/en\/privacy-policy\">Privacy Policy<\/a><a href=\"https:\/\/bahiya.summow.om\/en\/terms-and-conditions\">Terms of Use<\/a><a href=\"https:\/\/bahiya.summow.om\/en\/returns-exchange\">Returns &amp; Exchanges<\/a><a href=\"https:\/\/bahiya.summow.om\/en\/payment-delivery\">Payment &amp; Delivery<\/a><a href=\"https:\/\/bahiya.summow.om\/en\/faq\">FAQ<\/a><\/nav><p class=\"bh-pv\">Release date: August 28, 2026 \u00b7 Bahya under the umbrella of the Sumou Foundation<\/p>\n<div class=\"bh-pol\">\n<div class=\"bh-pol-in\">\n<details class=\"bh-q\">\n<summary>What type of products are covered by this policy?<\/summary>\n<p>Skin, body, hair care and personal care products.<\/p>\n<\/details>\n<details class=\"bh-q\">\n<summary>Does the five-day right apply to all products?<\/summary>\n<p>No. This is a commercial advantage of a product that is sound under certain conditions, and exceptions are made for cases outlined in this store's policy due to the nature of the product. Rights regarding defects and non-conformity remain separate.<\/p>\n<\/details>\n<details class=\"bh-q\">\n<summary>What if the wrong or damaged product arrives?<\/summary>\n<p>Contact customer service immediately with your order number and clear photos. The order will be processed as a non-conformity or defect in accordance with applicable law and policy.<\/p>\n<\/details>\n<details class=\"bh-q\">\n<summary>How do I find out the fees and payment methods?<\/summary>\n<p>It appears on the payment page. The current operational payment method is: Oman Arab Bank (OAB).<\/p>\n<\/details>\n<details class=\"bh-q\">\n<summary>How do I find out which shipping company to contact?<\/summary>\n<p>Current operational carrier: Gincom or the carrier shown at checkout, and may change according to region or type of order, and what appears in the order is the reference.<\/p>\n<\/details>\n<details class=\"bh-q\">\n<summary>Is this policy independent of the rest of Sumou stores?<\/summary>\n<p>Yes, in terms of the products and operating conditions specific to this store, but it is linked to the basic policy of the Sumou Foundation and is not separate from general legal rights.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<aside class=\"bh-pc\"><h3>Store details<\/h3><dl><div><dt>Shop<\/dt><dd>Bahiya<\/dd><\/div><div><dt>the site<\/dt><dd dir=\"ltr\">bahiya.summow.om<\/dd><\/div><div><dt>Parent entity<\/dt><dd>His Highness the United Establishment LLC<\/dd><\/div><div><dt>Official mail<\/dt><dd dir=\"ltr\">info@summow.om<\/dd><\/div><div><dt>The phone<\/dt><dd dir=\"ltr\">+968 76821821<\/dd><\/div><div><dt>Current payment<\/dt><dd>Oman Arab Bank (OAB)<\/dd><\/div><\/dl><\/aside>","protected":false},"excerpt":{"rendered":"<p>\u0645\u0627 \u0637\u0628\u064a\u0639\u0629 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u063a\u0637\u064a\u0647\u0627 \u0647\u0630\u0647 \u0627\u0644\u0633\u064a\u0627\u0633\u0629\u061f \u0627\u0644\u0639\u0646\u0627\u064a\u0629 \u0628\u0627\u0644\u0628\u0634\u0631\u0629 \u0648\u0627\u0644\u062c\u0633\u0645 \u0648\u0627\u0644\u0634\u0639\u0631 \u0648\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0634\u062e\u0635\u064a. \u0647\u0644 \u064a\u0637\u0628\u0642 \u062d\u0642 \u0627\u0644\u062e\u0645\u0633\u0629 \u0623\u064a\u0627\u0645 \u0639\u0644\u0649 \u0643\u0644 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a\u061f \u0644\u0627. \u0647\u0648 \u0645\u064a\u0632\u0629 \u062a\u062c\u0627\u0631\u064a\u0629 \u0644\u0644\u0645\u0646\u062a\u062c \u0627\u0644\u0633\u0644\u064a\u0645 \u0628\u0634\u0631\u0648\u0637\u060c \u0648\u062a\u0633\u062a\u062b\u0646\u0649 \u0627\u0644\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0645\u0628\u064a\u0646\u0629 \u0641\u064a \u0633\u064a\u0627\u0633\u0629 \u0647\u0630\u0627 \u0627\u0644\u0645\u062a\u062c\u0631 \u0628\u0633\u0628\u0628 \u0637\u0628\u064a\u0639\u0629 \u0627\u0644\u0645\u0646\u062a\u062c. \u062d\u0642\u0648\u0642 \u0627\u0644\u0639\u064a\u0628 \u0648\u0639\u062f\u0645 \u0627\u0644\u0645\u0637\u0627\u0628\u0642\u0629 \u0627\u0644\u0642\u0627\u0646\u0648\u0646\u064a\u0629 \u062a\u0628\u0642\u0649 \u0645\u0633\u062a\u0642\u0644\u0629. \u0645\u0627\u0630\u0627 \u0644\u0648 \u0648\u0635\u0644 \u0645\u0646\u062a\u062c \u062e\u0627\u0637\u0626 \u0623\u0648 \u062a\u0627\u0644\u0641\u061f \u062a\u0648\u0627\u0635\u0644 \u0641\u0648\u0631\u064b\u0627 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1829","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bahiya.summow.om\/en\/wp-json\/wp\/v2\/pages\/1829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bahiya.summow.om\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bahiya.summow.om\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bahiya.summow.om\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bahiya.summow.om\/en\/wp-json\/wp\/v2\/comments?post=1829"}],"version-history":[{"count":1,"href":"https:\/\/bahiya.summow.om\/en\/wp-json\/wp\/v2\/pages\/1829\/revisions"}],"predecessor-version":[{"id":1835,"href":"https:\/\/bahiya.summow.om\/en\/wp-json\/wp\/v2\/pages\/1829\/revisions\/1835"}],"wp:attachment":[{"href":"https:\/\/bahiya.summow.om\/en\/wp-json\/wp\/v2\/media?parent=1829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}